Privacy policy

Last Updated:11/29/2025

At The Prancing Pony Games, your privacy matters. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with our services. By using our site, you agree to the practices outlined below.

1. Information We Collect

A. Information You Provide to Us

We collect personal information that you voluntarily provide, including:

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  Name
  
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  Billing and shipping address
  
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  Email address
  
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  Phone number
  
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  Payment information (processed securely by third-party payment processors — we do NOT store full card details)
  
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  Order details and purchase history
  
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  Messages you send us (customer service, email, forms)
  

B. Information Automatically Collected

When you browse our site, Shopify and our analytics tools may automatically collect:

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  IP address
  
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  Device type
  
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  Browser type
  
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  Pages visited
  
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  Time spent on pages
  
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  Cookies and tracking data
  

This helps us improve our website and your shopping experience.

2. How We Use Your Information

We use your information to:

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  Process and fulfill orders
  
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  Provide customer support
  
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  Personalize your shopping experience
  
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  Improve website performance & security
  
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  Send order updates, confirmations, or support replies
  
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  Send marketing emails (only with your consent)
  
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  Prevent fraud and protect our business
  

3. Sharing Your Information

We do not sell your personal information.

We only share your data with trusted third parties necessary to operate our store, such as:

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  Shopify (e-commerce platform)
  
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  Payment processors (PayPal, Shopify Payments, etc.)
  
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  Shipping carriers (USPS, UPS)
  
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  Email marketing providers (if you opt in)
  
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  Fraud prevention tools
  

These partners only receive the minimum information needed to perform their services.

4. Cookies & Tracking

We use cookies and similar technologies to:

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  Keep your cart items saved
  
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  Understand website traffic
  
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  Improve site functionality
  
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  Personalize content and ads
  

You can disable cookies in your browser settings, but some features may not work properly.

5. Your Rights

Depending on your region (e.g., U.S., California CCPA, EU GDPR), you may have the right to:

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  Access the personal data we store
  
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  Request corrections
  
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  Request deletion
  
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  Opt out of marketing emails
  
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  Restrict certain types of processing
  
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  Request a copy of your data
  

To exercise any of these rights, email us at:

📧 info@theprancingponygames.com

6. Data Security

We take reasonable precautions to protect your information from unauthorized access, misuse, loss, or disclosure.

Your data is stored securely through Shopify’s encrypted systems and compliant infrastructure.

7. Payment Security

All payment transactions are processed securely via third-party gateways.

We never store full credit card numbers or raw payment details.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13.

If you believe a minor has provided us data, please contact us so we can delete it promptly.

9. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those websites. Please review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Changes take effect immediately upon posting. The “Last Updated” date will always reflect the most recent revision.

11. Contact Us

For questions, concerns, or privacy requests, email us:

info@theprancingponygames.com

The Prancing Pony Games